>The initial consultation is an important part of our four step process. A lovely opportunity for you to meet the professional pet sitter and for them to meet your family pet. During the consultation, you will be able to clarify questions about care requirements, frequency and the security of your pets and property. Peace of mind is important. Your agreed pet care is then set and signed in a Service Agreement along with a Pet Profile and Vet release forms.
It’s usually more convenient for both parties if we also collect the keys during the initial consultation. Your security is paramount and your keys will always be safely secured in a locked box, separate from service contracts or other client information. We code our keys with a secure coding system that prevents anyone from linking the key back to the client. If you prefer not to use our safe key service, a pickup/drop off key charge of $10 will be added each time the key is collected after the initial visit, it’s all apart of the pet minding service.
Payment is required in full prior to the commencement of pet minding services. You can pay in cash at the conclusion of the initial consultation, or we can email you an invoice that can be paid via EFT prior to the commencement of your service.
Your booking will be confirmed when payment is made in full. The initial consultation is ideally held between 3 to 7 days prior to your vacation or travel plans. Cancellations must be made within 3 days prior to vacation or travel. A cancellation fee of $30 will be charged for all late cancellations.
As soon as you are on your way, we will spring into action! We will visit your home as often as you have requested. As a part of the pet minding service we will play, feed and water your pets, bring in/take out the bins, check the security of your home and water any pot plants. We will even sms you photos, text messages and/or email updates to ensure your time away is worry free. Upon your arrival at home, we ask that you make contact with us so we know you have returned safely and your pet no longer needs us.